Delivery
1) Our shop requires approximately 2-3 hours for flower preparation and delivery, depending on the distance and size of the order. To ensure timely delivery, we recommend placing your order at least 3 hours in advance.
2) Free delivery is available within Bangkok for orders valued at 2,000 THB or more.
- For orders placed after 9:00 PM that require next-day delivery, delivery will commence starting from 10:00 AM.
3) Delivery service is available every day from Monday to Sunday, between 10:00 AM – 9:00 PM.
4) Same-day delivery is guaranteed for orders placed and fully paid by 5:00 PM.
5) For orders placed outside the specified hours that require same-day delivery, please contact us directly via Line or WhatsApp.
6) To ensure accurate delivery, our team will contact the recipient for confirmation. If you wish to surprise the recipient, please inform us in advance.
Payment
1) Customers are required to make payment at least 3 hours prior to the delivery time.
2) Order cancellations or refunds are allowed only in cases where the product is damaged or defective due to our fault.
Please send details. Replacements will be provided within 2 days of issue confirmation.
Issues must be reported with evidence (photos or videos) within 24 hours of receiving the product.